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Contact & support
Before writing in, the documentation covers most questions — including provider setup for all nine providers and troubleshooting.
Support email
Support covers installation, BYOK setup, product analysis, catalog intelligence, billing and refunds. We reply during business hours, usually within one working day.
What to include
- Your shop domain (example.myshopify.com)
- Your plan and the AI provider you use
- What you were doing when the issue appeared
- The message the app showed (no API keys, please)